Group FAQ

How can I order tickets?

To reserve seats or purchase group tickets
Email tickets@gggrouptickets.com
Phone 415-668-0525
You can purchase individual tickets for a limited number of performances directly from the website. Those performances with individual tickets availability are indicated on the website.
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How many people do I need to qualify as a group?

The number of people needed to qualify for the group discount varies by show. It is usually between 10 and 20. For some shows we may be able to accommodate individual tickets purchases either through a special arrangement with the promoter or by adding you to an existing group.
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Can I reserve tickets while I collect money from my group?

Yes, reserving seats in advance is an advantage of purchasing group tickets. In addition to receiving a group discounted price, you secure better seats than if you wait until you have everything ready for the purchase. Many of today’s upcoming events have a demand greater than the number of seats required. Placing a Reservation Order with Golden Gate Group Tickets allows you to reserve seats either prior to their release on-sale date or to have time to collect payment from your group.
Pre-ordering guarantees you tickets which will be shipped the moment payment is received. To pre-order, simply give us a call (415-668-0525) or send an email (click here) and we will place tickets on hold. For most shows, pre-orders can be canceled at any time prior to purchasing them with no penalty and you may adjust the quantities prior to payment.
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I work for a company, nonprofit or association that probably has at least 20 people who would want to take advantage of group discount tickets, but the organization does not have anyone who can coordinate the order. What can we do?

Please contact us to find out if your company, association or nonprofit organization qualifies for our corporate discount program where individual employees/members can order discount tickets on-line through the ticketing service.
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Can I cancel the tickets I have reserved?

You can cancel unpaid-pre-orders at anytime, unless the promoter has required a non-refundable deposit (very rare). Once tickets are paid for, the order cannot be cancelled.
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Can I return or exchange tickets I have already purchased?

Our desire is to know that you are completely satisfied with your ticket purchase. If you need to return or exchange tickets, please give us a call. We will consider each request on a case-by-case basis. All requests must be made at least 15 days prior to the date of the show you are attending. There are no exceptions.
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How can I pay for my order?

Golden Gate Group Tickets currently accepts the following credit cards: VISA, MasterCard, Discover and American Express. We also accept checks, money orders.
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Can I get a receipt?

If you require an invoice, please let us know. If you ordered with a credit card, you will receive a credit card receipt either by email once your payment is processed or it will be sent along with your tickets. Your cancelled check will act as our receipt for payment by check unless you request and invoice marked PAID.
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Do you have discounts to other attrctions?

Golden Gate Group Tickets offers group discounts to live theatre as well as restaurants and activities, such as a cruise on the Bay.
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